Privacy policy

Last updated: October 28, 2026

Story Dental is located at: 2454 Story Rd, San Jose, CA 95122 (408) 272-0888 | [email protected]

It is Story Dental's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.storydental.com (hereinafter, "us", "we", or "www.storydental.com"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this Privacy Policy to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and Conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Your privacy is critically important to us.

Website Visitors

When you visit our website, our website host automatically collects basic usage information, such as the pages you view, the page title, your device type and platform, your IP address, and a visitor identifier. We use this information to understand how visitors use our website and to keep it running properly. We also use Cloudflare Web Analytics, which collects aggregate usage statistics without using cookies.

Gathering of Personally-Identifying Information

Certain visitors to Story Dental's websites choose to interact with Story Dental in ways that require Story Dental to gather personally-identifying information. The amount and type of information that Story Dental gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at www.storydental.com to provide a username and email address.

SMS Communications and Phone Number Privacy

If you provide your mobile phone number and opt in to receive SMS messages from Story Dental, we will use your number solely to send you transactional messages related to your appointments, account activity, and patient care. Message types include appointment confirmations, appointment reminders, reschedule notifications, account alerts, and verification codes.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or call (408) 272-0888.

We may share your information with service providers who assist in delivering messages on our behalf (such as our SMS platform provider), subject to confidentiality obligations.

Your mobile phone number and SMS opt-in consent data will not be sold, rented, or shared with any third parties or affiliates for marketing or promotional purposes. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

HIPAA

As a dental practice, Story Dental is required to comply with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with our HIPAA Notice of Privacy Practices, which is available at our office and upon request.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links to External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Aggregated Statistics

Story Dental may collect statistics about the behavior of visitors to its website. Story Dental may display this information publicly or provide it to others. However, Story Dental does not disclose your personally-identifying information.

Cookies

Our website uses a cookie consent banner. When you first visit, you can accept or reject non-essential cookies, and you can change your choice at any time using the "Cookie Settings" link at the bottom of any page. We do not use advertising or remarketing cookies.

Some features rely on essential or functional technologies to work, such as remembering your cookie choice, language translation, accessibility tools, and the map on our Contact page. If you block these through your browser settings, some features may not work properly.

Service Providers

We use trusted service providers to operate our website, including Durable (website hosting and visitor statistics), Cloudflare (security and analytics), CookieScript (cookie consent), Weglot (translation), UserWay (accessibility), Mapbox (maps), and Google Fonts (fonts). These providers may receive your IP address and basic technical information when you visit our website. Online appointment booking is handled through our booking system, and information you enter there is used only to schedule and manage your care.

California Privacy Rights

As a California-based business, Story Dental complies with the California Consumer Privacy Act (CCPA) and other applicable California privacy laws. California residents have the right to know what personal information is collected about them, request deletion of their personal information, and opt out of the sale of personal information. Story Dental does not sell personal information.

To exercise your California privacy rights, contact us at [email protected] or (408) 272-0888.

Privacy Policy Changes

Although most changes are likely to be minor, Story Dental may change its Privacy Policy from time to time, and in Story Dental's sole discretion. Story Dental encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Contact Us

Story Dental 2454 Story Rd, San Jose, CA 95122 Phone: (408) 272-0888 Email: [email protected]