Terms of service

Effective Date: 01/01/2025

Welcome to Story Dental. By accessing our website, scheduling an appointment, or using our services, you agree to the following Terms and Conditions.

1. Website Use
The content on this website is provided for informational purposes only and does not constitute medical advice. Use of this website does not establish a dentist-patient relationship.
You agree not to misuse this website or attempt to interfere with its operation.

2. Appointments and Services
Appointment requests submitted through our website or patient portal are subject to confirmation by Story Dental.
We reserve the right to reschedule or cancel appointments as needed.
Dental treatment recommendations are based on clinical evaluation and professional judgment.

3. Payment Terms
Payment is due at the time services are rendered unless prior arrangements have been made.
We accept major credit cards, debit cards, cash, and other approved payment methods.
If a balance remains unpaid beyond 30 days, a late fee of $25 or 10% of the outstanding balance (whichever is greater) may be applied once per outstanding balance.
Patients are responsible for any fees not covered by insurance.

4. Insurance
As a courtesy, we may submit claims to your insurance provider. However, you remain responsible for the full balance of services provided.
Insurance estimates are not guarantees of payment.

5. SMS Messaging Program
Story Dental may send SMS messages related to:

Appointment confirmations and reminders
Reschedule notifications
Account updates
Patient portal alerts
Customer support communications
Verification codes

Message frequency varies depending on appointments and account activity.
Message and data rates may apply.
Opting Out: You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send a final confirmation message to confirm you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you wish to re-enroll, you may sign up again through our SMS consent form at https://www.storydental.com/sms-consent.
Help: If you are experiencing issues with our SMS program, reply HELP for assistance, or contact us directly at:
Phone: (408) 272-0888
Email: [email protected]
Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
Consent to receive SMS messages is not a condition of treatment.
We do not send marketing or promotional messages via SMS without separate explicit consent.
Your mobile phone number and SMS opt-in consent data will not be shared with third parties or affiliates for marketing or promotional purposes. For more information, see our Privacy Policy at https://www.storydental.com/privacy-policy.

6. Privacy
Your use of our services is also governed by our Privacy Policy:
https://www.storydental.com/privacy-policy
We are committed to protecting patient information in accordance with applicable laws, including HIPAA.

7. Limitation of Liability
To the fullest extent permitted by law, Story Dental shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or our services.

8. Changes to Terms
We may update these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date. Your continued use of our website or services after any update constitutes your acceptance of the revised Terms and Conditions.

9. Contact Information
Story Dental
2454 Story Rd, San Jose, CA 95122
Phone: (408) 272-0888
Email: [email protected]